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Routing

Voxtronics provides a multi-layer routing system. Routing is a core component of the platform and is applied at different levels.

Platform Routing​

The first layer is platform-level routing.

This layer allows operators to configure how SIP signaling is routed between:

  • Endpoints
  • UACs
  • Bots

For inbound calls, Voxtronics routes SIP requests (e.g., INVITE) from Endpoints or UAC connections to a target Bot.

For outbound calls, Bots can use any configured Endpoint or UAC to reach external systems.

This routing layer is currently in version 1 and supports basic routing of inbound SIP calls from Endpoints and UAC connections to Bots.

Bot Routing​

The second layer is bot-level routing.

Each Bot can host multiple agents. Incoming SIP calls routed to a Bot must be further dispatched internally.

This routing is defined within the Bot configuration and determines how calls are handled by profiles.

Intent Routing​

The third layer is intent routing.

Voxtronics includes an intent-based routing system that allows actions to be triggered based on detected intents.

Intents can:

  • Be handled internally within the platform
  • Be forwarded to external systems (e.g., via webhooks)
  • Be processed externally and reinjected into the current execution context

This routing layer is particularly useful for integrating with external providers and extending agent capabilities.