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Functions and Intents

Voxtronics uses an internal framework to manage interactions with AI models; this framework maintains a context for each session (e.g., a call), which is used to coordinate behavior and state.

This context can include functions and intents.

Functions are defined within the Voxtronics platform and can be attached to Bots; intents are detected during interactions and routed internally to the appropriate adapters for execution.

By default, Voxtronics automatically provides three built-in functions (tools):

  • hangup
  • call_transfer
  • conference

These functions can be directly referenced in configuration files; if redefined, the custom definitions will override the default implementations.