SIP routing

A SIP routing rule maps one inbound destination to a Bot and a profile. Manage rules under SIP → Routing.

The destination is the SIP user or extension. A full SIP URI is accepted and normalized to its user part. Wildcards are not supported, and each destination must be unique within the tenant.

The selected Bot must be enrolled and have an active SIP address. The selected profile must already be assigned to that Bot.

When a rule is created, the control plane updates the tenant ingress route and creates the corresponding internal profile route for the Bot.

At call time, the tenant SIP service sends the request to the registered Bot. The Bot matches the called destination and resolves the selected profile. That profile then supplies the modalities, persona, policy, tools, and adapters used for the session.