Policies

A policy controls the functions, adapters, routing, and turn behavior available to a profile. Create policies under Bot → Policies.

A policy can select:

• A parent policy
• Ordered functions and adapters
• One intent router
• Voice activity detection and barge-in controls
• Call memory

Use voice activity settings to control speech confirmation, silence detection, utterance bounds, adaptive noise handling, transcript confidence, and quick commands. Change these values only after testing with the codecs, network path, and providers used in production.

Call memory retains conversation context during the active call. It does not replace external customer or session storage.

A child policy inherits values from its parent and can override supported fields. Inheritance cycles are rejected.

Assign the policy and every referenced parent, function, adapter, and intent router to the same Bots. A policy becomes active when a profile selects it.