Personas

A persona defines the assistant instructions and optional welcome message. Create personas under Bot → Personas.

Use Instructions for conversation behavior: role, tone, language, response constraints, escalation rules, and domain guidance. Keep operational wiring out of this field. Provider settings belong to providers, endpoints belong to transports, and external actions belong to adapters.

Use Welcome message for the opening message delivered at the start of a compatible call. Keep it short and identify the service when that helps the caller.

A persona becomes active only through a profile. Assign the persona to every Bot that uses that profile. Voxtronics preserves profile references when a persona is renamed and blocks unassignment or deletion while an assigned profile depends on it.